Contact Support

Response Times

Live chat replies are usually instant during peak hours, but it may take a few minutes to connect during busy periods. The agent will typically resolve your issue within minutes. For the contact form, you can expect a reply within 24 hours, but often sooner. You will receive an email acknowledgment immediately after submitting.

What Not to Send Publicly

Never share your password in any public channel, including chat. Support will never ask for it. If you receive a request, it is a scam. Do not send full card numbers or one-time codes. Provide only the last four digits of a card if needed, and never share SMS codes.

Preparing for Live Chat

Before opening a chat, have your account username ready. This helps the agent locate your account immediately without asking for extra details. Also note the approximate time and amount of any recent transaction, and the payment channel used (e-wallet or bank transfer). This speeds up verification and resolution.

Languages and Hours

Support is available in English and Bahasa Malaysia. You can choose your preferred language when you start a chat or submit a form. The support team is online 24/7, so you can reach them any time of day or night, including weekends and public holidays.

Channels for Support

Live chat is the fastest way to get help with anything account-related, such as logins, deposits, or withdrawals. It is available directly from the lobby and connects you to a real person. For issues that require a written record, such as disputes or formal requests, use the contact form. This sends an email to the support team, and you will receive a confirmation copy.

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