Privacy Policy for A9Today Casino

What We Collect and When

When you fill in the contact form on the site, we collect the name, email address, and message you submit. This happens only when you choose to send us a query or request. Our web server automatically records your IP address, browser type, and the pages you view each time you visit. This technical data is logged without any extra action from you.

Why Each Type of Data Is Held

Contact form data is held so we can reply to your question or process your request. Without it, we cannot respond to you personally. Server logs help us understand how visitors use the site, diagnose technical problems, and improve the lobby. The IP address is used to estimate broad geographic regions for analytics, not to identify individual users.

Who Data Is Shared With

We share anonymised analytics data with our analytics provider and raw server logs with our hosting provider. Both act only on our instructions and are contractually bound to keep your data confidential. We never sell your personal data to any third party. Your information is not passed to advertisers, marketing firms, or any other organisation outside of what is necessary to run the site.

How Long Records Are Kept

Contact form submissions are retained only as long as needed to resolve your enquiry, and are deleted shortly after the conversation ends. Server logs are kept for a limited period to analyse traffic patterns. When data is no longer required for the purpose it was collected, it is securely erased from our systems. We do not hold any personal data indefinitely.

Cookies and What Turning Them Off Costs

The site uses cookies to remember your language preference and to enable analytics that show which pages are popular. These are session and persistent cookies that do not store sensitive information. If you disable cookies in your browser, you can still browse the platform, but some features such as saved language settings may not work. Analytics will also be less accurate.

How to Request a Copy or Deletion of Your Data

If you want a copy of the personal data we hold about you, or you wish to have it deleted, please send a request through the contact page. We will respond in accordance with Malaysian personal data protection law. We may ask you to verify your identity before processing the request. Once verified, we will provide the information or delete the data within the time frame required by law.

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