Frequently Asked Questions
Need More Help? and What This Page Covers.
Answered briefly
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw any bonus funds or winnings from a bonus. For example, a 10x turnover on a RM50 bonus means you need to bet RM500 before cashing out.
What has to be wagered before a bonus withdraws?
Twelve times the deposit and bonus combined. Weighting differs by format — slots count fully, live dealer tables a fifth. The fish shooting and slots pages describe how each plays.
What happens if a game disconnects mid-round?
If a game disconnects, the round is saved on the server and your bet remains active. Once you reconnect, the result will be displayed. For live dealer games, the hand or spin continues and you will see the outcome.
Who charges the fee?
The cashier shows the figure before anything moves. Where a fee exists it belongs to the channel — GrabPay and Touch ’n Go included.
Where does a withdrawal land?
Back through the funding channel in most cases — GrabPay and Touch ’n Go among them. Where that is not possible the cashier says so before the request is made.
Which payment channels are supported?
The site supports e-wallets such as Touch 'n Go, GrabPay, and Boost, as well as local bank transfers and online banking. All transactions are in ringgit, and deposits are credited instantly.
Need More Help?
If your question is not listed here, you can contact the support team through the live chat feature available in the lobby. Support is available in both English and Bahasa Malaysia. Alternatively, check the help centre section of the site, which contains detailed guides on account management, game rules, and responsible gambling tools.
What This Page Covers
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, account verification, turnover requirements, payment methods, mobile compatibility, game disconnections, and deposit limits. Each answer is written to be clear and direct, so you can quickly find the information you need without searching through long articles.
Also worth a look: Fish Shooting, Slots, Arcade, Live Games, and the bonus.
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